How to Use Call Forwarding on iPhone and Android

How to Use Call Forwarding on iPhone

Setting up call forwarding on iPhone is a cinch. You simply have to go to Settings and make a few adjustment, as described below:

  1. Open Settings.
  2. Scroll down and tap Phone.
  3. Press Call Forwarding.
  4. Tap the Call Forwarding toggle switch, so that it moves in the green “on” position.
  5. Next, touch Forward To.
  6. Enter the number to which you’d like to forward your calls.
  7. Press Call Forwarding (in the top-left corner of the screen) to exit.

Your iPhone will now forward calls to the number you entered. Also, if you’re redirecting calls to a landline, make sure to enter the area code.

When you want to deactivate call forwarding on your iPhone, just go back into this menu and tap the Call Forwarding toggle switch again. It will move back to the white “off” position and your calls won’t forward.

How to Use Call Forwarding on Android

It’s also pretty straightforward to set up call forwarding on Android. To do this, first open the Phone app. From there:

  1. Open the Phone app.
  2. Tap the More button (which looks like vertical three dots).
  3. Press Settings. You may need to tap either More Settings or Call Settings after this, depending on your phone and version of Android.
  4. Choose Call Forwarding.
  5. Select one of the four available options:
  6. Tap OKEnable, or Turn On to confirm.

You can deactivate call forwarding on Android by going through almost exactly the same process. You have to tap on each option you’ve activated and then press Disable.

Another Way to Forward Calls on Android and iPhone

As it turns out, you have one other way of forwarding calls on either Android or iPhone. This involves using your mobile carrier’s call-forwarding service. If you’re in the U.S., follow the instructions below.

If you’re a T-Mobile or AT&T customer:

  1. Open the Phone app.
  2. Dial **21*, but don’t place the call yet.
  3. Next, enter the number to which you’d like to forward your calls.
  4. Press # and then the call button.

If you’re a Sprint or Verizon customer:

  1. Open the Phone app.
  2. Dial *72, but don’t call yet.
  3. Follow this with the number to which you’d like to forward your calls.
  4. Press # and then the call button.

Regardless of your carrier, you should hear some kind of confirmation message or sound after completing the steps above. Also, it’s worth bearing in mind that you can dial a different code to activate kinds of call forwarding other than for all incoming calls. For example, with Verizon, you can dial *71 to set up forwarding only for unanswered calls. With Sprint, you have to dial *73.

 

What to Do When Call Forwarding Isn’t Working

Using call forwarding on iPhone is usually simple, but you can sometimes run into problems. Generally, the main issue is that calls fail to forward, and that you continue receiving them on your original phone. On rare occasions, you might also be unable to set up call forwarding in the first place, perhaps because the Call Forwarding toggle switch fails to load.

Luckily, there are a number of fixes you can try to resolve such issues.

  1. Make sure you enter the right number. It sounds obvious, but incorrect numbers are as useless as having no number. You should double-check the number you’ve entered, and also make sure that this number is active.
  2. Turn off cellular data (or mobile data) and then turn it on again. In help forums, some mobile operators recommend turning off cellular data, turning off call forwarding, and then turning them both back on again. You can do this by going to Settings > Cellular on iOS and Settings > Network & internet > Mobile network on Android.

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